Frequently Asked Questions

General Questions


How long does the online interior design process usually take?

We can work with all timeframes, but usually the process two to three weeks from start to finish. That includes the design time, communicating with the designers, and finding great furniture for you to choose from in your customized shopping cart.


Can my designer work with the furniture I already have?

Of course, our designers can work with your existing space to bring about the look and feel that suits you.


Where do you source the products from?

We work with many different furniture brands, retailers, and vendors to find products that will fit your style., from sources that you already know to more unique boutiques that you'll love.


What are the differences between the three packages?

Our Decor package is $49 per room, and includes a refresh and redecorating, this includes the decor and accessories only. If you're looking for a complete makeover for your space including furniture, choose our Classic or Premium packages. The classic package is only $69 and includes 1 design concept and 2 revisions, a floor plan, design board and a shopping list. The Premium Package is $139 includes 2 design concepts and 3 revisions, a floor plan, design board and a shopping list.


Frequently Asked Questions

Ordering items


How do I return a product that I ordered from 21 Mercer?

You have 14 days after delivery to start the return process through 21 Mercer. You can email for all returns.


Please note that many items are final sale and non refundable. All returns must be in their original packaging. The customer is responsible for any shipping costs associated with the return. Restocking fees may apply also.


How do I purchase the items that the designers recommend for my space?

Our purchasing team puts together a shopping cart of all the items that the designers recommend. Choose the items that you wish to purchase, and you'll be directed to the retailer's website so you can buy them directly.


Frequently Asked Questions

Account Questions


What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discovery, and Paypal for all design packages and items.


We also offer payment plans for items through Affirm